Everyone loves a cheeky Maccies but what is it really like to be on the receiving end of these customers? Here is a list of the top 8 things your McDonald’s server wishes you knew (from a McDonald’s worker).
1.Please be patient
When you see a queue out the door, and all the workers are in the back running about like headless chickens, please be aware that even fast food can’t take 30 seconds. If your order is being placed, it is going to get made as soon as possible, but we cannot cook the food any faster.
2.We can’t fix everything
We serve the food the best we can but we cannot help with trivial issues like, my fries are too salty for me, the food here is too expensive or why don’t you serve breakfast for longer or where our ice comes from (...seriously, all of these I have been asked).
my fries are too salty for me, the food here is too expensive or why don’t you serve breakfast for longer or where our ice comes from
3.Work out what you want before you get to the till / Drive-thru.
During a busy shift, there is nothing worse than a customer who comes to the order window and does not know what they want. If you don’t know yet, maybe take a minute and let someone else go before you.
4.Order your meal in the right order.
Particularly when ordering multiple items, it makes things a lot easier if you say the meals in the right order. First say your main meal choice i.e. Big Mac or Nuggets and then, your drink order for that meal. This is also the time to say salt-free fries rather than waiting until the end. Plus it means we’re less likely to make mistakes.
5.If you’re going to use Drive-thru, don’t pay in ridiculous change.
Several times I have seen people come to the window and they can’t find their purse (some cases it’s in the boot) or they will pay for a £10 meal in 10ps. Sure, we all like getting rid of change, but we are being timed for this and have other cars screaming their orders in our ear at the same time, it is just not worth it.
If you are giving a complicated order, i.e. things added and bits missing, please either make sure its correct before you pay and don’t say things like ‘make sure you get it right this time because it was wrong when I last came in’. Yeah, okay we get it; you don’t like pickles or onions, we’re trying our best.
This again, applies mostly to drive-thru. No, we cannot take your old McDonald’s cups or your Tesco energy drink and put it in the bin for you. We don’t know where it’s been; we don’t know what are in it so we can’t be your personal car garbage men. Why not try the bins in the car park or you know, have a clean car?
No, we cannot take your old McDonald’s cups or your Tesco energy drink and put it in the bin for you
8.Keep listening for your order number
We are guessing that you would like your food as soon as it’s ready, so stick around to hear your order number. Try not to go to the bathroom or be in a deep meaningful conversation in the queue, save that until you’ve got your food, it’s just better for everyone involved.