For the third time, Newcastle's Airport has been called the best airport in Europe for its size.
The Airports Council International (ACI), a non-for-profit organisation which considers itself to be “the voice of the world’s airports”, declared Newcastle Airport the best in the category of five to fifteen million passengers, within Europe. It was also the sole airport in the UK to win an award.
The award is based on the Airport Service Quality Award, which monitors the levels of customer service, as well as infrastructure investment and a “general airport ambiance”.
The chief executive officer for the airport, Nick Jones, told the Chronicle Live that he is “proud that we have been given this title for the third year in a row.”
He commented: “2019 was a year of new route announcements and investments, made so that we can continue to develop and provide the best service for our passengers. The ASQ award also represents the dedication that our staff across every department put in over the year, and I am thankful for all of their hard work.”
The Head of Airports Europe for the company AMP Capital also gave comment to the newspaper:
“The airport has taken a long-term strategic focus on developing an outstanding customer experience for our passengers and airlines, and we would like to congratulate the airport’s management and employees for their successful delivery of these aims.”
Newcastle Airport continues to participate in the Airport Service Quality programme - the world’s leading customer experience benchmarking scheme - which measures satisfaction over thirty-four performance indicators. During last year, over half the world’s 8.8 billion travellers flew through an airport which aligns itself with the ASQ programme.
We will see Newcastle International joining the rest of the winning airports at the ASQ Awards this September in Krakow, Poland.
