Many fans of the Manchester band have spoken out about receiving an email from Ticketmaster claiming that bots were used in the purchase of the ticket. Following this, there has been uproar with many loyal Oasis fans expressing disappointment and anger at the ticket sale company. In an interview with the Independent, 24-year-old Leighah Conroy from Cumbria stated “To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets.” They went onto describe how their dreams of seeing the band live since 2009 have been "crushed".
Numerous Oasis supporters have also called Ticketmaster out for their poor handling of the situation. One Ticketmaster spokesman urged those who had lost out to fill in a form if they had believed their tickets had been wrongly canceled, though other fans quickly pointed out the limited communication from Ticketmaster.
In addition to losing out on these ‘once-in-a-lifetime’ tickets, several devotees had already pre-arranged travel and accommodation months in advance. The ticket cancellations were especially hard-hitting on overseas fans. One supporter, Marta Bonnett from Spain, had already organised her family’s plane tickets for the Wembley show. Bonnet maintains that her family will keep the plane tickets but notes that "being there while Oasis is playing and you're not there" is a certain mood killer.
While many resale sites have been utilising bots to scam people out of concert tickets. In this case, several genuine, loyal fans of the Manchester ensemble have lost out on their opportunity to see the ‘show of a lifetime’ and Ticketmaster continues to lose trust with the public.