Campbell House is operated by Unite Students for those enrolled at the University of Bristol. Both of these organisations have released a joint statement in order to apologise and offer financial compensation for those affected.
Unite Students are offering £4 per day compensation
Students are currently paying £9,272 for a ten month tenancy, and Unite Students are offering £4 per day compensation for the period of disruption which they say began on December 5th 2024. This currently totals to around £500 for the total period of disruption.
The official reason for the unreliable hot water was stated as limescale in the system, which prevented the flow of water through the pipes. The solution suggested was to use a friend’s shower if they had access to hot water.
Students of the University of Bristol said they felt ‘cat-fished’ by the amenities offered by the accommodation. Campbell House currently houses 400 students and is advertised to include a gym and a cinema room whilst also being conveniently located ten minutes from the university by both car and foot.
Some have felt pressured into buying external gym memberships in order to access regular hot water, and others say they have resorted to missing lectures in order to shower in the seldom periods they can.
There is said to be a mass group chat in which the tenants can communicate when hot water is available, followed by a rush to use the showers before the hot water runs out.
"Further repair works have begun"
Statements released have said that “further repair works have begun” and that they “hope this will resolve the issue, but [they will] continue to monitor the situation closely.”